Privacy Policy

Introduction

This Privacy Policy describes how Royal Home Flavors and its affiliates (collectively “Royal Home Flavors”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://royalhomeflavors.com/ (hereinafter referred to as the “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes, but is not limited to, personal data/information provided to us during sign-up, registration, or while using our Platform, such as:

• Name

• Date of Birth

• Address

• Telephone/Mobile Number

• Email ID

• Any information shared as proof of identity or address

Some sensitive personal data may be collected with your consent, such as bank account details, credit/debit card information, other payment instrument information, or biometric information such as facial features or physiological information (where required to enable specific Platform features), all in accordance with applicable laws.

You always have the option not to provide information by choosing not to use a particular service or feature on the Platform.

We may track your behaviour, preferences, and other information you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis. We will also collect information related to your transactions on the Platform and associated third-party business partner platforms.

When a third-party business partner collects your personal data directly from you, their privacy policy will apply. We are not responsible for third-party privacy practices, and we encourage you to review their privacy policies before sharing any information.

If you receive an email or phone call from someone claiming to represent Royal Home Flavors and requesting personal information such as debit/credit card PINs, net banking credentials, or mobile banking passwords, please do not disclose such information. If you have already shared such details, report the matter immediately to the appropriate law enforcement authorities.

Usage of Information

We use personal data to provide the services you request. Where we use your personal data for marketing purposes, we provide you with the ability to opt out.

Your personal data may be used to:

• Process and fulfill orders

• Enhance customer experience

• Resolve disputes and troubleshoot issues

• Inform you about products, services, offers, and updates

• Customize your experience

• Detect and prevent fraud, errors, and criminal activity

• Enforce our terms and conditions

• Conduct research, analysis, and surveys

• Improve our products and services

• Comply with legal obligations

You understand that your access to certain services may be affected if required permissions are not granted.

Sharing of Information

We may share your personal data internally within our group entities, affiliates, and associated companies to provide you with products and services offered by them. These entities may market to you unless you explicitly opt out.

We may also disclose personal data to:

• Sellers and suppliers

• Logistics and delivery partners

• Payment service providers

• Business partners

• Third-party reward and loyalty programs

• Government authorities and law enforcement agencies as required by law

Such disclosures may be necessary to provide services, comply with legal obligations, enforce our policies, facilitate marketing activities, and prevent or investigate fraudulent or illegal activities.

We may also disclose information where reasonably necessary to:

• Enforce our Terms of Use or Privacy Policy

• Respond to legal claims

• Protect the rights, property, or safety of our users and the public

Security Precautions

To protect your personal data from unauthorized access, disclosure, loss, or misuse, we implement reasonable security practices and procedures.

Whenever your information is in our possession or you access your account, we follow industry-standard security measures and use secure servers to safeguard your information.

However, transmission of information over the internet cannot be guaranteed as completely secure. By using the Platform, you acknowledge and accept the inherent risks associated with internet-based data transmission.

Users are responsible for maintaining the confidentiality and security of their account login credentials.

Data Deletion and Retention

You may request deletion of your account by contacting us using the details provided below.

Deleting your account may result in loss of access to account-related information and services.

We may refuse or delay account deletion if there are pending grievances, claims, transactions, shipments, or legal obligations.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. We may retain certain information to prevent fraud, comply with legal obligations, or for legitimate business purposes.

We may also retain anonymized data for research and analytical purposes.

Your Rights

You may access, update, rectify, or correct your personal information through the features available on our Platform or by contacting us directly.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.

If you provide personal data relating to another person, you confirm that you have the authority to do so and permit us to use that information in accordance with this Privacy Policy.

By providing your personal data, you consent to Royal Home Flavors and its affiliates, partners, service providers, marketing channels, and other authorized third parties contacting you through SMS, instant messaging applications, phone calls, and email for purposes described in this Privacy Policy.

You may withdraw your consent at any time by contacting us and including “Withdrawal of Consent for Processing Personal Data” in the subject line.

We may verify such requests before processing them. Withdrawal of consent will not be retrospective and may affect your ability to use certain services.

Changes to this Privacy Policy

Please review this Privacy Policy periodically for updates.

Royal Home Flavors reserves the right to modify this Privacy Policy at any time to reflect changes in business practices, legal requirements, or service offerings.

Where required by applicable law, we will notify users of significant changes through appropriate communication channels.